Last updated: August 31, 2026
At Sunpact Art, every clock is handcrafted and personalised just for you. We take great pride in the quality of our products and want you to be completely happy with your purchase. Please read this policy carefully before placing your order.
You may cancel your order within 24 hours of placing it for a full refund. After this window, your clock will have entered production and cancellations cannot be accepted.
To request a cancellation, contact us via our contact page with your order number and the email address used when ordering.
If your clock arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you. Please contact us within 30 days of delivery with:
Once we review your claim, we will either send a replacement or issue a full refund — your choice. Approved claims are typically processed within 3–5 business days.
Because our clocks are made to order and personalised, we are unable to accept returns or offer refunds in the following circumstances:
We strongly encourage you to review all customisation details carefully before confirming your order.
Please ensure your shipping address is complete and accurate at checkout. Sunpact Art is not responsible for orders shipped to an incorrectly entered address. We do not ship to P.O. Box addresses. If a package is returned to us due to an undeliverable address, re-shipping fees will apply.
If your order is confirmed lost by the carrier, we will reship your order at no additional charge or issue a full refund — whichever you prefer.
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer.
For any refund or return queries, please reach out via our contact page. We aim to respond within 1–2 business days.
