Privacy Policy

Personal Information We Collect

When you visit Sunpact Art or place an order, we collect the following types of information:

• Contact details — name, email address, phone number, billing and shipping address
• Payment information — processed securely through Stripe or PayPal; we never store your card details
• Order information — products purchased, customisation details (e.g. pet photos you upload), order history
• Account information — email address, password (stored encrypted), account preferences
• Device & usage data — browser type, IP address, pages visited, referring URL, collected automatically via cookies

How We Use Your Information

• Process and fulfil your custom clock orders
• Send order confirmations, production updates, and shipping notifications
• Respond to customer support enquiries
• Send promotional emails (you may unsubscribe at any time via the link in any email)
• Improve our website, products, and services
• Detect and prevent fraud
• Comply with applicable legal obligations

Pet Photos You Upload

Photos of your pets that you upload during the ordering process are used solely to create your personalised clock. We do not share, sell, or use these images for any marketing purpose without your explicit consent. Photos are deleted from our servers within 90 days of order completion.

How We Share Your Information

We share your data only where necessary:

• Payment processors (Stripe, PayPal) to securely handle transactions
• Shipping carriers to fulfil and track your delivery
• Production partners who manufacture your clock under strict confidentiality agreements
• Analytics providers (e.g. Google Analytics) to understand how visitors use our site — data is anonymised
• Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

Cookies

We use cookies to maintain your session, remember your shopping cart, and analyse site traffic. You can manage or disable cookies in your browser settings; however, some features (such as the shopping cart) may not function correctly without them.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Receive a portable copy of your data

To exercise any of these rights, please contact us via our contact page. We will respond within 30 days.

Data Retention

We retain your personal data for as long as necessary to provide our services, honour legal obligations, and resolve disputes. Account data is retained until you request deletion. Pet photos are deleted within 90 days of order completion.

Children

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Security

We use industry-standard security measures including SSL encryption to protect your data. No system is completely secure; if you suspect unauthorised access to your account, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our site after an update constitutes acceptance of the revised policy.

Contact

For privacy-related questions or requests, please visit our contact page.